1. Who we are and where this applies
SriAI operates getsriai.com and offers the Revenue Engine to business clients. This policy covers visitors to our website, people who contact us or join our waitlist, and people who submit an enquiry through a Revenue Engine form or demo. If a client uses the Revenue Engine on its own website, that client may decide why it collects your enquiry and is responsible for its own privacy notice. SriAI may process the enquiry on the client's instructions. Read that client's notice too. Contact us at solutions@getsriai.com or 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurugram, Haryana, India.
2. Information we collect
Depending on how you interact with us, we collect your name, work or personal email address, phone number, company and website, enquiry details (such as destination, travel dates, budget, preferences or project interest), messages you send, consent choices, and technical information such as device, browser, approximate location from IP address and website activity. If you take an automated call, we may process its status, recording, transcript, answers and an intent score (for example hot, warm or cold). We also keep delivery, error and timing records needed to run and protect the service. Do not put payment details or sensitive personal information in a free-text enquiry.
3. Why we use it
We use this information to receive and respond to enquiries; prepare and deliver relevant material such as a travel itinerary by WhatsApp or email; place a follow-up automated voice call where permitted; assess interest and pass an enquiry and its score to the relevant business or sales team; manage a demo or waitlist request; answer support questions; troubleshoot, secure and improve the service; and meet applicable legal duties. An intent score is a sales-priority signal, not a decision about eligibility for credit, employment or another legal right. We will not treat a request for an itinerary as permission for unrelated marketing.
4. Notice, consent and choices
Where consent is required, the form or call flow should explain the specific communications and processing before they occur, including WhatsApp delivery, automated calls and recording where applicable. You may decline an optional marketing choice, withdraw consent for that purpose or ask us to stop contacting you at solutions@getsriai.com. Withdrawal will not affect processing already carried out lawfully. If we act for a client, we may refer your request to that client or help it fulfil the request. Calls and messages remain subject to applicable telecommunications and platform rules. Our developer must not switch on recording or business-initiated messaging until the notice, consent and applicable provider setup have been checked.
5. How we share data
We share information only as needed for the purposes above: with the business that received your enquiry and its authorised team; with Make.com for workflow automation, Bolna for voice calls and related call records, Meta/WhatsApp for message delivery, and Hostinger for hosting; and with other service providers if needed to operate or protect the service, under appropriate arrangements. We may disclose information when required by law or to protect rights and security. Providers may process information outside India where the law permits; we do not promise that all information stays in India. We do not sell your enquiry data.
6. Retention and security
We keep personal data only while needed for the stated purpose, an active client relationship, a legitimate support or dispute need, or a legal obligation, then delete or de-identify it where reasonably possible. Client-held copies may follow the client's own retention schedule. Access should be limited to authorised people, and appropriate technical and organisational safeguards should protect the data. No online service can guarantee absolute security. Contact us promptly if you suspect misuse.
7. Cookies and analytics
Our site may use essential cookies or local storage to make pages work and remember settings, and analytics technologies to understand use and improve the site. Non-essential analytics or marketing technologies should be enabled only with the notice and choice required by applicable law. Browser settings can restrict cookies, though some features may stop working. The developer should list actual cookie and analytics vendors before launch rather than treating this paragraph as proof they are installed.
8. Your rights and complaints
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and rules as they take effect, you may ask for a summary of your personal data and how it is used or shared, seek correction or completion, request erasure when it is no longer needed, withdraw consent, and raise a grievance. You may also nominate another person to exercise rights where the law provides. Email solutions@getsriai.com with enough detail to identify the enquiry. We may verify your identity before responding and may need to retain information required by law. If we cannot resolve a grievance, you may use the remedy available through the Data Protection Board of India when applicable.
9. Children and third-party sites
The Revenue Engine and our business site are not intended for children under 18. Do not submit a child's data through an enquiry form. Links to third-party websites or services have their own privacy practices, which we do not control.
10. Changes and contact
We may update this policy as the service or law changes. A revised version will appear on our site with a new effective date; material changes will be communicated where required. Privacy questions or grievances: solutions@getsriai.com; postal address: 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurugram, Haryana, India.